In today’s online shopping market, we believe that honesty is the best policy. Read the following sections to find out more about our returns policy, or about how we secure your personal data.
Please don’t hesitate to contact us if you have any questions!
Here at The Guru Coffee Co. we want you to be 100% satisfied with your purchase.
The Guru Coffee Co. aims to provide the freshest, high quality goods that are fault free and undamaged.
On occasion however, goods may need to be returned.
If you’ve made a mistake or need to change your order, please contact us as soon as possible via email or mobile.
We will do our best to accommodate your request, but please act promptly as once items have been posted we cannot cancel or redirect shipment.
Please be aware that we cannot accept returns of coffee unless the wrong product has been sent or if the coffee reaches you in a condition that prevents you from safe consumption.
Returns must be requested within14 days after purchase, after which unfortunately we cannot offer you a refund or exchange. We recommend purchasing 70g Taster Packs of coffee until you find a coffee that suits your personal preferences.
Trust Us with Your Information
KEY POINTS –
Before, or at the time of collecting personal information, we will identify the purposes for which information is being collected.
All personal information stored is secure and disclosed via encrypted connections (SSL).
We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfilment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
We do NOT under any circumstance sell your details to any third parties.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
For further information please contact us.